C9560-940 試験関連情報、アイ・ビー・エム Tivoli Level 1 Support Tools And Processes
NEW QUESTION: 1
What is the purpose of the Owner ID field in aOneTeam PMR?
A. clearly identifies the FrontEnd PMR owner
B. clearly identifies the BackEnd (BE) PMR owner
C. identify APAR number
D. allow BE to find customer contract number
Answer: C
C9560-940 知識 C9560-940 一番
NEW QUESTION: 2
When working on aOneTeam PMR, how does a FrontEnd engineer show that they have
primary responsibility for the PMR from the beginning to the end?
A. Taking Ownership and marking this in the Keyword 1 field of the PMR.
B. Taking Ownership and marking this in the Owner field of the PMR.
C. Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
D. Write their name in the PMR text and explain that they are responsible for this PMR.
Answer: C
C9560-940 訓練
NEW QUESTION: 3
What is purpose of the Assist on Site (AOS) tool?
A. It is a remote tool by which IBM Learning Services can perform remote education for a customer.
B. It is a live remote-assistance tool by which a technical support engineer can assist a customer in
problem resolution.
C. It is a remote tool by which a technical support engineer can contact another peer for problem
analysis.
D. It is a remote tool by which a BackEnd engineer can contact their customer.
Answer: B
C9560-940 会場 C9560-940 時間
Reference:http://www-304.ibm.com/support/assistonsite/( See the first para ).
NEW QUESTION: 4
What should be done to ensure good communication inside the Front End teams and for Front
End to Back End communications?
A. Make sure that Bluepages is always up to date with current contact information.
B. As soon as you are in the office, make sure that you tell everyone you are available now.
C. Before transferring a PMR to theBack Endalways check with your development contact, whether
it is ok.
D. Make sure, all people have your mobile phone number, to contact you any time.
Answer: A
C9560-940 更新
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試験番号：C9560-940問題集試験科目：IBM Tivoli Level 1 Support Tools and Processes
最近更新時間：2018-10-22
問題と解答：全40問 C9560-940 受験練習参考書
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